Shipping Policy

Shipping Policy

Shipping with in Canada.

Due to the nature of our products you will need to be 19 years of age or older and provide proof of age upon delivery. Please pay special attention to this as this is a Canada Post requirement. If you place an order and are unable to produce a valid piece of ID, we are in no way responsible, and unable to give refunds. 

How much is shipping?

We ship via Canada Post for a flat rate of $15. Orders over $99, within Canada are shipped Free, except for some heavy items that will be charged a minimum $5 shipping for excess weight. Those extra costs will be noted in the item description.

How long will it take to get my order?

Processing can take a day and sometimes up to a week depending on number of orders and current stock supply.

Shipping can take a day and up to two weeks depending on your location. The farther you are from the west coast of Canada the longer it will take. Canada Post does not deliver on weekends. Once your order is shipped, a confirmation email will be sent with a tracking number. This number will give you up to date information on your package and the anticipated delivery date.

Express post is only available on for a few items right now. It will be an option in the item its self. Express Post takes 1-3 days depending on your location. If you would like Express post please contact us and we can provide it at a cost to you.

Please note BC Smoke Shop is not responsible for late deliveries due to Canada Post error.

What type of packaging will you use to ship my order?

We will ship your order in a discreet, plain brown box with a return name of:
BCSS Online Sales
2624 Quadra St.
Victoria BC
V8T4E4

Damages during Shipping, is my Shipment Insured?

All Packages are shipped fully insured. A replacement or refund will be sent to you if anything was to happen to your package.
You need to contact us within 72 Hours of item reception for all damaged merchandise.

You don’t ship to my country – what do I do?

At this time, we only ship with in Canada.

I haven’t received my order – how do I check the status?

You will be sent a second email with a tracking number the day the shipment packaged and sent. Go to www.canadapost.ca and use that number to track your package. If you don't receive tracking or shipping confirmations, please check your junk mail folder.

My tracking number doesn’t work!

Contact us via the contact form on our website and we will confirm your tracking number. 

Payment

What forms of payment do you accept?

We accept Visa, MasterCard, and American Express, and now for Canadian customers only we have the option of using Interac E-Transfers. For more information on Interac E-Transfers click HERE !

Credit Card Gift Cards.

Please register them in your name to prevent the need for you to provide us with proof of residence and ownership of credit card.

Can I pay by cheque or some other method?

Sorry we do not accept cheques. Only the methods stated above are available at this time.

Do you take orders over the phone or through the mail?

No. All orders must be placed through our website.

How does the charge appear on my credit card statement?

It shows our legal name – BC Smoke Shop

Do you offer discounts on large orders?

Yes! Orders over $99 get free shipping!

 

Returns and Cancelations

Can I cancel my order before it ships?

Yes, it is possible to cancel before it ships, but once you have received the first confirmation email your cancelation will be subject to a 5% cancelation fee to cover costs of the credit card transaction.

Can I return my order?

Yes, but you must pay the return shipping costs and 20% restocking fee. If we have shipped you the wrong product or if the product has arrived damaged we will send you a replacement item after we receive photo proof of damage or wrong item.

* Please be advised that the pictures on the website and the actual product may vary as all our glass products are handmade, one-of-a-kind pieces. If you have any questions prior to ordering, please contact us via our contact form and we will be happy to answer all your questions.

Please make sure the products are properly packaged so they are not damaged upon return.

Your credit card will be refunded after the product arrives back and has been inspected. 20% Restocking fee will apply to all returns.

If your shipment arrives damaged, we require you to email us a photograph showing the detail of the damage. We will need this for our insurance and we may require you to send the package back. If the product was damaged by the shipper, we will ship a replacement or refund your credit card.

Cheers!
BC Smoke Shop